Moderation and transparency

Version 1.0 · In force from 4 November 2026

How we comply with the EU Digital Services Act (DSA) and the US TAKE IT DOWN Act.

1. How to report

• In the app: from any profile or chat, "Report".
• Without an account: write to us at support@miwuu.com. For illegal content, tell us: why you think it is illegal, where it is (profile name or screenshot), your name and email (except for child abuse, which you can report anonymously) and that you are reporting in good faith.
• If you report a chat, you share your copy of that conversation with our team, and it is attached to the report. Moderators only read that copy; they don't access your other conversations.

2. What we decide and how

• We handle reports diligently, objectively and without arbitrariness.
• Possible measures: removing a photo or a text, suspending or closing the account.
• Reports from 2 different people: the profile is suspended automatically (it stops being shown) until a team member reviews it.
• Closed account: it stops being shown at once and stays inactive for 6 months, the period to appeal. After that period it is deleted, except what the law requires us to keep.

3. We explain why

If we act against your content or your account, we send you:

• what measure we took and since when, and until when if it is temporary;
• what rule is broken and whether the decision was automated or made by a person;
• how to appeal.

4. How to appeal

• Internal appeal: within the following 6 months, from Settings › Help and contact › Appeal a decision or at privacy@miwuu.com.
• Outside miwuu (EU): you can go to an out-of-court dispute settlement body certified by the Digital Services Coordinator (list on the European Commission website), or to the courts.
• This also applies to anyone who reports and disagrees with our decision.

5. How do we order profiles?

In Discover and on the map we show you people who:

1. match your age, distance and filters, and who you fit in what they are looking for;
2. you haven't passed in the last 30 days or already liked, haven't blocked and who haven't blocked you.

The order depends on:

• distance, filters, activity and an active plan or pass.

We don't use your protected data for ordering except in the filters you set. You can change what you see with your filters at any time.

6. Intimate images without permission (TAKE IT DOWN, US)

If someone has published an intimate image of you on miwuu (real or made with artificial intelligence) without your permission:

• report it in the app from the profile or the chat (Report › "Intimate photos of me without permission", and tap the photo), or at miwuu.com/en/retirar-imagenes even if you don't have an account (with the profile's name, age and city and when you saw it); someone can also do it on your behalf;
• tell us who you are and how to contact you, where the image is, that you didn't give permission and that you declare it in good faith, and sign the request (an electronic signature is fine);
• we give you a tracking number;
• we remove it once the request is complete, together with the identical copies we know of; we can block identical copies;
• if the person in the image is or looks underage, we don't simply delete it: we keep it as evidence and may report it to the competent authorities when the law requires it (see Child safety standards);

You can also go to StopNCII.org or TakeItDown.ncmec.org (if you were a minor in the image).

7. Serious crimes

If we become aware of anything that suggests a crime threatening someone's life or safety, we inform the police or judicial authorities of the country concerned (DSA art. 18).

8. Hateful conduct

You can report messages or profiles with hate based on origin, religion, gender, orientation, disability or any other reason with the reason "Offensive behaviour".

9. Contact for authorities and users

• EU authorities, the European Commission and the European Board for Digital Services (DSA art. 11): privacy@miwuu.com. Languages: Spanish, Catalan, English and French.
• Users (DSA art. 12): Settings › Help and contact, or support@miwuu.com.
• Digital Services Coordinator: the one in your country.